As of the Ledger Firmware updates on July 31st, 2025, Ledger users on Windows Machines are not able to connect their devices to Core extension. This is not a Core issue, however, introduced in the latest firmware updates for Ledger S+ and X devices.
If users are unable to connect their Ledgers to Core extension, they can do the following to resolve the issue:
Connect the Ledger to the computer and unlock it.
Download this driver manager and launch it: https://zadig.akeo.ie/
Close the browser after download.
Select the connected Ledger from the Zadig dropdown and install the generic USB drivers (WinUSB).
Users should then be able to connect to Core extension.
UPDATE August 8th, 2025:
This connection issue should be resolved for Ledger devices directly connected to Core web on windows machines. The issue persists for Ledgers connected to Core extension.
For any additional questions, please view our other knowledge base articles or contact a Product Support team member via the chat button. Examples are for illustrative purposes only.